Total Customer Life Cycle Approach
eCreek Solutions is a highly specialized business process outsource (BPO) provider with expertise in delivering customized solutions for every stage of the customer life cyle. Over the years we have helped numerous clients acquire new customers, increase loyalty and average annual spend from their existing customers, and win-back previous customers who have been lost to a competitor. We provide a comprehensive approach to customer acquisition, retention, care, and back-office processing to help you maximize the lifetime value of your customer relationships.
Known for Results
Your contact center is the personification of your company and the voice of your brand. For many companies it’s where the entire customer experience happens! We understand how to create and build relationships with customers through disciplined, proven, and efficient processes and it is our mission to outperform in all areas. We will help you deliver the high level of service that differentiates you from your competitors, strengthens the bond with your customers, and delivers on your business objectives. You can measure results in:
- Greater sales pipeline activity
- Increased conversion rates
- Shorter sales cycles
- Lower customer acquisition costs
- Increased customer retention rates
- Higher annualized customer spend
Built for Results
The eCreek leadership team takes a hands-on approach to every client and every project. Our team is experienced in driving revenue and results in a variety of industries. We offer B2B and B2C clients complete program development, from needs consultation through execution, reporting and program improvement. eCreek solutions are individually designed to treat each customer contact as an opportunity to maximize customer value. Our clients get focus not formulas.
Customer Growth and Retention – Customized in-bound customer service programs designed to prevent customer defection and in-bound or out-bound programs to“win back” lost customers. Driving increased customer value through targeted up-sell/cross-sell programs.
Customer Acquisition - In-bound and out-bound sales, order entry, lead generation, product information, subscription renewals and database management.
Customer Care and Back-Office Processing – Customer service and technical support, order and payment processing, eCommerce and catalog support, continuity services and rebate processing activities, billing information, issue resolution, policy management, account change, reservations, loyalty clubs, investor inquiries and warranty calls.